The Twilight Family Model of Care (TFMC) is our unique and innovative relationship-based framework, guiding the safety, wellbeing, and quality of life for all residents through the delivery of tailored care and services that meet their individual needs, goals, and preferences.
All Twilight Aged Care Homes operate under the TFMC, creating an effective and empowering person-centred culture that feels like home.
The TFMC was established in September 2018 as the Family Model of Care (FMC) at Hunters Hill Village under the leadership of the Facility Manager. This relationship-based model promoted person-centeredness and was created during the transition period to the New Aged Care Quality Standards in 2019.
The TFMC enabled a major culture shift in Hunters Hill Village over a 6 month period and moved the care approach of the home from task-focused, to resident-focused, aligning the services at the home with the new Aged Care Quality Standards. These government standards focus on a person-centered method of care that promotes consumer dignity, lifestyle and choice. Since then, the model has been integrated into the rest of the Twilight homes with great success, elevating each home from an aged care facility into a bespoke, family environment.
Twilight residents and relatives were involved and consulted during the implementation of the TFMC, another integral aspect of the model that continues across all homes today, where the needs of residents are individually assessed and met, in alignment with their choices and preferences. Continuous training takes place in all homes, sharing and integrating important aspects of the TFMC as an ongoing practice.
The success of Twilight’s model is shown in continuous positive feedback. We continue to receive positive feedback for our Family Model of Care daily, from residents, relatives, staff and visitors.
HOW DOES IT WORK?
The TFMC creates a home through six key principles.
1. Individuality is valued.
- The individuality, identity, and diversity of our residents is valued. This relationship-based model promotes and upholds the individual and person-centered needs of each resident.
2. This is our home.
- Residents live in a home, not an institution. This is the resident’s home. Twilight staff, employees, residents, representatives, and volunteers interact as a family would, living and existing together within the home. Twilight’s smaller boutique homes are perfect for developing genuine relationships, establishing a haven where everyone knows and respects one another.
3. We live with purpose.
- Residents live with purpose. Everyone participates in the direction of the home, home improvements, the provision of valuable feedback, and engaging in purpose-driven activities.
4. The Dining Experience
- Residents enjoy a variety of nutritious, freshly cooked meals. Residents are enticed into the dining area by the aroma of the delicious cuisine cooked daily by our on-site kitchens. Residents participate in choosing and designing menus.
5. Our life choices are supported.
- Residents are supported to live the life they choose. Strong partnerships with residents are established and maintained, through the recognition and respectful implementation of elevated specific lifestyle preferences. Staff buddies advocate for individual resident choices. All decisions related to each resident’s life preferences are recognized and respected.
6. Health and wellbeing of the resident is a priority.
- Health and well-being is driven through the care circle teams, and champions, who advocate for and sanction clinical excellence by monitoring for and identifying clinical deterioration, and endorsing best practice management interventions.
