The Twilight Family Model of Care (TFMC) ensures the individuality of all residents is valued, generating a tailored service that genuinely cares for each person’s needs. This model creates a home environment where residents are supported to thrive and flourish and a core philosophy that informs our staff teams in every facet of their role.
The TFMC was established in September 2018 as the Family Model of Care (FMC) at Hunters Hill Village under the leadership of the Facility Manger. This relationship-based model promoted person-centeredness and was created during the transition period to the New Aged Care Quality Standards in 2019. The TFMC enabled a major culture-shift in Hunters Hill Village over a 6 month period and moved the care approach of the home from task-focused, to resident-focused, aligning the services at the home with the new Aged Care Quality Standards. These government standards focus on a person-centred method of care that promotes consumer dignity, lifestyle and choice.
Since then, the model has been integrated into the rest of the Twilight homes with great success, elevating each home from an aged care facility into a bespoke, family environment.
Twilight residents and relatives were involved and consulted during the implementation of the TFMC, another integral aspect of the model which continues across all homes today, creating a happy environment where the needs of residents are individually assessed and met. Continuous training takes place in all homes, sharing and integrating important aspects of the TFMC as an ongoing practice.
The success of Twilight’s model is shown in continuous positive feedback. We continue to receive positive feedback for our Family Model of Care daily, from residents, relatives, staff and visitors.
HOW DOES IT WORK?
The TFMC creates a home through six key principles.
1. Individuality is valued.
- This relationship-based model promotes the individual needs of each resident. We engage this in through specialised cultural days, unique programs for residents, and tailored meals prepared on-site.
2. This is our home.
- We, residents, representatives and staff, interact as a family living in one big home.
- Our smaller boutique homes are perfect for developing a genuine relationship with our staff and residents, establishing a place where everyone knows and respects each other.
3. We live with purpose.
- All family members decide the direction of the home. Everyone participates in home improvements, giving feedback and engaging in purpose-driven activities.
4. Food is to be enjoyable and homely.
- We are enticed into the dining area as we catch the aroma of the delicious cuisine cooked daily by our on-site kitchen.
5. Our life choices are supported.
- Strong partnerships with residents are created and maintained, programs like the Staff/Buddy Program advocate for individual resident choices. The lifestyle decisions of our residents are recognised and respected.
6. Health and wellbeing of the resident is a priority.
- The health is well-catered for through the care circle teams that monitor deterioration and ensure best practice in management ailments.
