Testimonials for Twilight Aged Care

Dear Ramila, our family would like to thank you for the care you have provided to Dad over the last 6 months. We know Dad hasn't been the easiest of patients but the staff have been so understanding of his difficult moods which does not reflect his true nature. When Dad was entering the terminal phases of his illness, the support and understanding of the staff made such a difference. Mum did drop off a thank you present, but if you could express our thanks to your staff it would be very much appreciated. Take care, Andrew  

Ramila, I would just like to express my appreciation to you and all the staff for the wonderful care and support you give to Phillip. Nothing is too much trouble . If I need assistance to walk him or take him outside they immediately help me. They are so friendly, they greet me by name and always answer any queries I may have.They always have time for me. I am so pleased with the resident to staff ratios. When I inspected other care homes the staff numbers were not nearly so good. The staff at Glengarry are very special, they are so caring and Phillip is always smiling in their company .They are always so supportive and go out of their way to make him happy. Please pass on my appreciation to all your wonderful staff and thank them all for the marvellous care and support they give Phil. Kindest regards,

Ramila, Please pass on Tim and my thanks to all your staff that looked after Derek.  We and Derek were delighted with the standard of care and the real empathy shown by you and your colleagues.  We know it made a lot of difference to him on his final couple of months. You are very kind people and should be very proud of yourselves.  If anyone asks us for a recommendation for a care home we will be recommending Glengarry.

I wish to sincerely express my thanks to ALL the staff at Grace Gardens. Without exception, every staff member shows a level of kindness, care and concern for the welfare of my parents, and this extends to showing care for me also! I am so grateful that my parents have been able to call Grace Gardens home and would not wish for them to be cared for anywhere else. Thank you from the bottom of my heart.

Dear Members of the staff at Twilight Hunters Hill Village. What a magnificent celebration you arranged for the 104th birthday of Sheelagh G!! It was an occasion that I (and I’m sure) all those who love Sheelagh, will long remember with gratitude and joy. You all contributed your time and expertise to make Sheelagh's day one that she will never forget from the special birthday dress to theatre themed decorated birthday cake, to the video presentation to the festive transformation of the hall, wonderful food, a musical contribution from the famous Col Joy and attendance of so many VIP - and much more. Given the media coverage of the plight of others in aged care, I truly believe Sheelagh is incredibly fortunate to be with you in Hunters Hill Village. You each treat Sheelagh with respect, and care for her with great kindness. You know her as the unique human she is. Sheelagh is contented and happy here. I give you my heartfelt thanks and gratitude.

My Aunt Shirley, aged 96, entered Twilight Hunters Hill six months ago, before she moved to Canberra to be closer to her family. Both she and I could not speak highly enough about the kindness and loving concern shown by all the staff, led by the ever happy and helpful Mari. Shirley's room was lovely and large, with tranquil views onto trees and the position in Hunters Hill was attractive and quiet. Shirley developed a strong bond with the staff and visiting medical team at Hunters Hill and they were enormously kind and affectionate to her. There is a very happy and special team atmosphere at Twilight and the staff seem to have coped admirably without complaint about all the additional work caused by Covid testing, registering onsite, etc. When Shirley left Hunters Hill the staff gave her the fondest of farewells, and lots of tears were shed on both sides. We are pleased she is now with us here, but we could not have asked for better care than she received in her stay at Twilight, and she misses all of you a great deal. Thank you so much for everything you did for Shirley and for us, you were amazing. Please pass on our heartfelt feedback to Mari and the team at Hunters Hill and feel free to use it on your website if you want to. Kind Regards and many thanks to you all